The Need
The rising number of cases prompted a comprehensive review of the Pakistan Polio Eradication Programme
The Technical Advisory Group (TAG) proposed reforms in 4 key areas:
Structure
Clarify team organization and individual roles at all levels
Process
Streamline and re-orient processes to focus on end beneficiaries
People
Improve performance management and capacity building
Data
Enhance data usage for planning and decision-making
A Transformation Office was established to drive initiatives along these dimensions, whom Impetus partnered with to provide support in two key areas of the transformation effort: people and data.
Impetus Advisory Group dedicated a 5 member team to support the Transformation Task Team for seven months:
- 1 Partner – strategic support
- 1 Senior Associate – managerial support
- 3 District Field Coordinators (DFCs) – implementation support
The Intervention
Training modules on 3 thematic areas were developed for online use and further refined based on trainers’ feedback
To minimize disruptions during the COVID-19 outbreak, it was decided to shift programme staff trainings online using the ‘RISE’ platform.
- 30 training modules created so far
- Trainings were made more interactive, keeping in view the shift in medium
- Feedback from trainers and field practitioners was incorporated to focus trainings on requisite competencies
TORs and Structure
Technical
Management
Performance appraisal system was revised to enhance accountability & facilitate regular feedback for professional development
Details of the Intervention:
- • Routines for evaluation and feedback were introduced
- • Tools were developed to structure feedback and professional development sessions
- • Performance incentives were restructured based on nature of positions/roles
The revised system applies to the following 12 positions:
- District Polio Officer
- Deputy District Polio Officer
- District delivery, operations and supervision officer
- District Communication Officer
- District data usage and risk assessment officer
- UC Polio Officer
- UC Medical Officer
- UC delivery and operations officer
- UC Communication officer
- Area Supervisors
- Social Mobilizers
- Community Health Workers
Exhibit A: Employees’ goal-setting form was designed to inculcate a culture of self-accountability
Exhibit B: Performance Scorecards were improved to align them with revised TORs, and to evaluate employees on output KPIs and soft skills development
